Shipping Policy
All orders are processed within 1to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
UK
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48 hour tracked - 2 working days - £4.74
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Standard - 3-5 business days - £3
Ireland
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3-7 standard - £7.45
In-store pickup
You can skip the shipping fees with free local pickup at Ampla Vella Hair & Beauty, 84 High Street, Kingussie, PH21 1HZ. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10-5 on Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping - International (Europe)
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international tracked - 3-7 business days £6.75
USA
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international tracked - 6-7 business days - £17.90
Australia & New Zealand
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international tracked - 6-7 business days - £15.62
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Balance Brush is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the number of days stated in your delivery area , please contact us at info@thebalancebrush.com with your name and order number, and we will look into it for you.
Returns & Exchange Policy
For any undamaged product, simply return it unused* within the original packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
In addition, please note the following: (i) Products can only be refunded if they are faulty or have been damaged** in transit. Products will not be refunded after use and are deemed ‘unsuitable’ by the buyer due to hygiene reasons.
**When we receive a valid claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us.
We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.